FAQ

Everyone has their own definition of “local.” Whether you’re the U.S. Dept of Agriculture, a local farmer, or McDonalds, there’s no technical or even generally understood use of what "local" means. Because of that, we believe our role in helping everyone Eat Local is by empowering you to decide exactly what that means and order accordingly. We do this by:

  • Connecting local residents with their small, hyper local farming neighbors (the ones typically at farmers markets) through the additional outlet of home delivery
  • Inform you about the “food miles” of every product based on the distance from the Space Needle: 50 miles, 200 miles (most of WA), or Regional (Cascadia).

Each week, we coordinate with hyper-local farmers first—we hear what’s in their fields and center our suggestions and offerings based on what’s ready for harvest. We then look to farmers in the Puget Sound, Washington, and Regional (Cascadia). Then if we need some offerings to keep up our variety (e.g. winter months), then we’ll look to our local distribution partners to see what we can source from out of the area (typically California). 

We offer non-local and seasonal items because all but a very select few people will still eat cucumbers in January and apples in July. By adding the convenience of making local and grocery items available, it ensures that more people can buy local first when an item is available.

While most companies see listing the name as sufficient, our mission is for you to build a connection with our local farming neighbors. This means our goal is that every local farm has a profile that tells you the farm story and key facts about that farm.

Plain and simple: everyone has a different definition of ripe. Some want their bananas a little green, others like pure yellow, and still others think there should be a few spots on it. Because of this, we try and deliver items when there’s still some ripening to be done so you can have it fit what you prefer.

Additionally, to only deliver perfectly ripe fruit would mean lots of food waste. We’d have to go through countless boxes and each peach would have to be touched numerous times and each time it increases the chance for it to become bruised and undeliverable. This would increase food waste and the cost to you.

However, if you ever get something overripe and aren’t satisfied with it, send us an email and we’re happy to refund you the amount and give you a little extra credit to our store for the inconvenience.

Free delivery for orders $40.00+

$4 fee for orders $20.00-$39.99

$20 Delivery Minimum

We only source from organic farms that implement organic practices. However, certification requires farmers to become part-time bean counters with all the paperwork. So we don't snub our noses at those without the certification because it may not be feasible for some of the small farms we work with. Instead, we get to know the farmer and their practices. We've found that often the small, uncertified farms' care for plants and land go beyond what is required for certification. None of our farmers use non-organic pesticides and we have even caught a few singing to their plants! We source from farms ranging from 1/2 acres to 1,200-acres. The larger the farm, the more we rely on the certification. 

Beyond that, our goal is to take it further than organic and source from farms employing natural farming practices. A lot of the fruits and veggies grown today have 10-30% less nutrient density than in decades past which is largerly attributed to soil depletion. While it's a long history, the organics movement was originally intended to address the soil issues we are dealing with today. There is no simple solution as the agriculture industry is confronted with the difficult balance of using practices that retain soil nutrient levels while meeting the needs of a growing population--and paying the bills to farm another year. Our goal is to continue to source more and more from natural farmers.

Absolutely! You can wait for the weekly email on Friday announcing the market is open and start from scratch or start with some suggestions by subscribing to a box.  We recommend signing up for a customizable box so that you can start with what’s on farmers harvest schedule. You’ll know that it’s ripe and you’ll get a first claim on limited items that are unique, early season, or just so awesome they’re hard to get your hands on some. Once you see what’s suggested for you on Fridays, you can add, remove, or customize however it fits your upcoming schedule for the week. You've got until Sunday 12pm.

Yes! Whether via gate code, key, or secret hiding spot, we'll work with you to make sure your produce is delivered safely every week. Give us a call or an email and we can work out an arrangement.
Absolutely! We love making new local partners. Please shoot us an email or give us a call, and let's talk!
Nope! Try us out once or twice, but be prepared for the most tasty veggies and sweetest fruits ;) If something comes up and you do need to cancel a delivery, just do so by the 12pm Sunday cutoff (that's when the farmer starts planning her/his harvest).
The best way to handle that is to customize each week's suggestions. If it's a high sensitivity allergy, we use gloves and all the best practices but there is a chance that a stray leaf or other item could momentarily enter your box.
Maybe! We deliver to offices, both for work consumption and personal orders. Reach out to customerservice@pacificcoastharvest.com to see if it's a good fit!
100% Satisfaction Guaranteed

If you're not 100% satisfied with your purchase, please contact us right away. If it's due to spoiled items, email us a picture so that we can better understand how to improve for the future. It'll happen and we want to improve! We'll most commonly issue a credit to your account to use for future deliveries but will happily issue a refund if that's what you prefer.
We source with the intent that all local items will be local. Sometimes, unforeseen circumstances arise and the farm is unable to sell the harvest because pests or weather intervene or when managing their offerings with customers, the demand for a particular item is too high and there is simply not enough to go around.

Should this happen with an item you have requested, we'll do our best to fulfill the order from another local farm. In the event we can't find a local farm, we'll fulfill the order from a farm further away because we are equally committed to reliability as we are to sourcing as local as possible. If none of these solutions are available, we'll promptly refund you.

For small, local farms, they harvest to order (and some of the big farms too!). So your romaine lettuce and the pint of strawberries this week is will be harvested on Monday so that it's as fresh as possible. 

To get it from the field to doorstep takes washing, transportation, sorting, etc. To keep our farmers in the field, we try and consolidate delivery trips. This means we need a few days to get all the logistics sorted. It's a balance between convenience and local/fresh, and we think this schedule makes things nicely centered between the two. 

PCH recognizes and honors diversity in race, ethnicity, culture, age, abilities, gender, sexual orientation, and places where people live. We seek to reflect this diversity in all aspects of our work and hiring and be a multicultural and culturally competent organization that works for equity among all people.

Please read these Terms of Service ("Terms", "Terms of Service") carefully before using the http://www.pacificcoastharvest.com website operated by Dinner Table Ideas, LLC ("us", "we", or "our").

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Termination
We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Subscriptions
Some parts of the Service are billed on a subscription basis ("Subscription(s)"). You will be billed in advance of the delivery of produce, as noted in our refund policy. Subscriptions may be cancelled at any time prior to the cancellation time frame depending on your delivery day and noted in your account. 

Information
Please see our privacy policy for more information. 

Bottom line: We respect your privacy. We're internet users as well and wouldn't do anything that our grandma wouldn't understand. We use your Personal Information only for providing our service and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
Now for the details...

Information Collection And Use

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name ("Personal Information").  While the nature of our business requires us to obtain personal information from you, we will never knowingly sell, rent, loan, or provide that information to any third party (except the financial institution that processes your payment) without your specific consent. Pacific Coast Harvest is dedicated to protecting your information and fully complying with the requirements of the law.

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Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics. In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this information. 

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The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Changes To This Privacy Policy

This Privacy Policy is effective as of (add date) and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

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If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

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